Yuvaraj, Nishanthi, and Muppidi Sudheer Kumar. “Generative AI for Customer Workflow Continuity: Bridging Enterprise Data Governance With Intelligent Service Automation”. American International Journal of Computer Science and Technology 5, no. 6 (November 11, 2023): 38–53. Accessed July 19, 2026. https://www.aijcst.org/index.php/aijcst/article/view/230.