Yuvaraj, Nishanthi, and Muppidi Sudheer Kumar. “Agentic AI for Zero-Touch Customer Experience: A Governance-Constrained Framework for Autonomous Service Systems”. American International Journal of Computer Science and Technology 7, no. 2 (March 24, 2025): 100–111. Accessed July 19, 2026. https://www.aijcst.org/index.php/aijcst/article/view/231.